ABOUT US 
We are proud to introduce Scarlet Pearl Cruises on the world-class wonder, Halong Bay. Our mission is to create and deliver unforgettable moments that emphasize natural exploration and immersion in local culture.
Scarlet Pearl Cruises offers luxurious experiences aboard an architecturally designed cruise ship, featuring 23 cabins across four themed suites, each with its own unique story. Our suites are equipped with smart control systems, ensuring greater energy efficiency and reducing environmental impact.
Join us for an unparalleled journey where luxury meets sustainability in the heart of Halong Bay.

1. Contact Us
For any questions or assistance, feel free to reach out to us:
Scarlet Pearl Halong Cruises
Address: 41 Luong Van Can, Hoan Kiem, Hanoi
Phone: +84976233731
Email: [email protected] 
Website: https://www.scarletpearlhalongcruises.com 
Join with us a journey luxury, where your security and satisfaction are our top priorities. We look forward to making your Halong Bay experience truly exceptional!

2. Payment:
To ensure that both parties will fulfill their obligations, we propose some detailed conditions for payment as follows:
Credit card fee: All credit card payments are subject to a 3% processing fee.
Full payment/Deposit: Either full payment or a deposit of 30-50% of total cost will be required and decided on individual tour basis. This should be done via one of our payment methods available online. Customer will receive confirmation documents or vouchers within 24 hours from the time we receive the deposit.
Final Payment: Full payment should be made at least 7 days prior to your arrival in Vietnam. Payment on arrival is applied for special cases only and both parties have written agreement on this.

3. Cancellation and Refunds Policy.
Cancellation
Scarlet Pearl Cruises, we understand that plans can change. Our cancellation and refund policy is designed to be fair and transparent, ensuring the best possible experience for our guests.
Cancellation by the cruise for reasons related to a situation of force majeure, such as government restriction or regulation, health, natural disasters, acts of God, etc., customers will be refunded the amount depending to circumstances. If the tour has yet to take place, full refund will be made. If the tour is ongoing, partial refund will be made.
No refunds or exchanges can be made while the tour in ongoing and the customer decides to opt out. If you do not use any of the service, no compensation will be given for the unused portion of the tour.
Refunds Policy
✔    More than 20 days before departure: Full refund of the deposit.
✔    10 - 20 days before departure: 25% refund of the deposit.
✔    7-10 days before departure: 50% refund of the deposit.
✔    Less than 7 days before departure: No refund of the deposit.